Return and Refund Policy
ShoppeOnMart's Return Policy
1. Return eligibility
To be eligible for a refund or exchange, you must have purchased one of the items sold on ShoppeOnmart.
Our return policy lasts for 15 days after receipt of items. If more than 15 days have passed since your receipt, we can't offer you a refund or exchange.
The item being returned must be in the same condition as you have received it. It must be unused and sent back in the original packaging. If it is not, no or only a partial refund will be granted.
The following items are non-returnable:
- Perishable Goods (Such as Food, Flowers, Magazines and Newspapers)
- Software
- Gift cards
- Items that are on sale
2. Return process
Once your return is received, we will notify you. The package and its content will be inspected, and we will let you know when the return is approved or rejected within 10 business days.
If the return is approved, we will send you funds equal to the purchase amount to the payment method you have used during checkout.
If you have any questions during the return process, please contact us at shoppe@shoppeonmart.com.
3. Exchanges
If the item you've received is damaged or defective, we can arrange an exchange for you. If you want to exchange your items, please send us an email and we will provide you a Return Shipping Label. Print and use this label and send your items to the address specified to initiate the return process.
4. Shipping
To return a product, you should send us an email at shoppe@shoppeonmart.com and we will provide you a Return Shipping Label. Print and use this label and send your items to the address specified to initiate the return process.
Shipping fees for return items are your responsibility, and you must pay for them. Your order's shipping costs are non-refundable. If you have paid for shipping in your order, these costs will be deducted from your refund.
If you're shipping items worth over $50, please consider shipping the package using a track & trace number or purchase shipping insurance. We can't guarantee that we will receive your item.
5. Customer service
For questions, please contact us by email at shoppe@shoppeonmart.com.
Thank you!
